RETURNS
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We are always happy to accept returns, exchanges or refunds during the first year of purchase - no questions asked.
To be eligible for a return, your item must be in the same condition that you received it.
Some non-returnable items:
* Gift cards
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 365 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable amount of business days.
Exchanges (if applicable)
We are happy to exchange or replace defective or damaged items. If you need to exchange it for the same item, send us an email at info@steffichfineart.com and we will be in contact as soon as we humanly can.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
Shipping
To return your product, you should mail your purchase to: 3103-115 Fulford Ganges Road, Salt Spring Island, BC, V8K 2T9, Canada.
You will be responsible for paying for your own shipping costs for returning your item unless otherwise determined (ie. product defect). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
